Samsung is not yet finished with his advances to try to win back customers lost after the controversy with the Galaxy Note 7. On Tuesday, November 8, the giant from South Korea has used the newspapers, the most famous of the United States to apologize in relation to the instrument.
The Wall Street Journal, New York Times and The Washington Post were the names employed by the company in order to use a full page in the request for forgiveness.
it is Not the first time that the largest manufacturer of mobile phones in the world come to the public with the sole aim of showing their repentance.
There is a little less than a month, Koh Dong-jin, president of the division of Samsung notebook, gave an interview in the home country of the company as an attempt to restore the confidence of the fans. On this occasion, however, the apology reaffirms its mission in the lands of Uncle Sam.
see below, in full, the apology published by Samsung in the major newspapers of the USA.
An important principle of our mission is to provide the best safety and quality category. Recently, we were not able to fulfill that promise. We are very sorry for this cause. We will re-examine all aspects of the device [Galaxy Note 7], including all the parts, operating system, manufacturing and general structure of the battery. We will as soon as possible, but will take the time needed to get the right answers. More importantly, security remains our highest priority. We will listen to them, learn from this and act in a way that allows us to recover your trust. We are grateful for your ongoing support and, again, our sincere apologies.
On the same page, Samsung also mentions the recall of 2.8 million washing machines. Models manufactured between march 2011 and up to the present time vibram excessively in cycles of high-speed, causing the top of the equipment disengages, causing explosions.
About 730 cases have been reported so far, where nine people were injured, worsening the situation even more public of the brand.
Aiming to recover the clients and the money lost, Samsung will bet high on your future phone elite. Galaxy S8 will be presented in the first half of 2017, is on the quarter initial or postponed for the month of April, with the hard mission of take the bad taste left by the Galaxy Note 7.
it Is impossible to tell if the giant from South Korea will succeed in the raid, but will be interesting to follow how she intends to regaining the public trust.
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