The tag south-Korean Samsung is sending customers boxes with gloves and plastic so that they return the phones Note 7 due whose batteries explode. There are still 2.5 million phones Samsung Note 7 for collecting and the situation seems to be not as simple as it had been predicted, when the company ordered the return of all devices in all over the world.
The FedEx, UPS and the U.S. Postal Service said Wednesday that these phones will not be allowed on their planes and still there will be strong restrictions with regard to the transport of this range of mobile phones in their trucks. The Transport Department of the north-american already has forbidden also to transfer the air all products with lithium-ion batteries for safety reasons.
This Wednesday, a spokesperson for FedEx, Rae Lyn Rushing said even if you only "accept carry devices new or used from local resale of the product… and only in containers that comply with regulatory standards in a rigorous manner". The company adds that it will not accept any mobile phones "customers, individual or in zones outlet". The manual of instructions of the FedEx serve "to ensure that the priority is the safety and security".
The Samsung had thus try to ensure that the phones are returned in the packages insurance. The "Kits" Return, as they are called, consist of boxes thermally isolated. There have a bag shielding static to put the phone, which is then placed in another box, and finally in the shipping box, before being returned. The outer box is coated with paper, ceramic fiber, specially designed to handle and contain extreme temperatures.
The security package also brings safety gloves and instruction manual. These kits are being provided to all customers who have purchased the smartphone, to be able to do the return in safety.
The kits were distributed after the south Korean company has informed that it would discontinue production and sales of the Note 7, in the wake of several cases where there have been explosions followed by fire smartphone. The extreme warming of the batteries may be the cause of the phenomenon.
"we Want to make the exchange of your device more easy and convenient" can be read in the letter that is sent to the consumer along with the kit. The existence of fireproof material in the kit was released by the tech blog XDA-Developers. Before the news, Samsung decided to explain the situation in a statement sent to CNN.
The shipment of devices that contain lithium-ion, are subject to government regulations, and these special boxes are required by these same regulations," said the company.
The shipping box is labeled with warnings and delivery procedures. "Damaged/ defective battery", can be read. And still: "Forbidden to transport by air".
This is the warning: if it is still in the possession of the Note 7, stop, immediately, of the use and do not recharge the battery. To learn more about the exchange process, please contact Samsung or your mobile carrier.
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