Samsung asks for the return of the Galaxy Note 7 in Portugal – the Public.en

Samsung has issued a security warning to the users of the equipment Galaxy Note7 in Portugal. The manufacturer of mobile says that customers "should stop using" the apparatus, "to save your data (making a backup) and turn them off".

in addition, the company asks you to deliver the Note 7 (original or replacement) in the store where it was purchased. Alternatively, customers may "buy another Samsung product, receiving the value of the difference between the products. Another option is to get the value of the purchase of the Note 7, “following the resolution of the contract of purchase and sale” of this equipment. In case of doubt, the Portuguese clients can contact the manufacturer through a blue line 808 207 267, available on weekdays, between 9am and 20pm.

The director Telecommunications at Samsung Portugal, Nuno Parreira, regrets the “inconvenience caused” by the decision to discontinue the Note 7, which had a short life in the market world, after they have been detected serious problems with this model. It was released worldwide in August, the “jewel” of the world’s largest manufacturer of mobile phones has technical problems that take off and, more serious still, the battery that comes equipped may ignite. Was this the same that happened more than once, and that cast doubt on the reliability of Note 7, which was intended to be the big rival of the new iPhone 7 was released recently by Apple.

Nuno Parreira says that "the absolute priority” Samsung “is the safety of customers", asking for "patience during this process" and "apologize for the inconvenience caused". “We deeply regret not having been able to achieve the standard the most high who have come to expect from Samsung,” adds the same.

The decision to “kill” the production of the Note 7 and remove it permanently from the market in Portugal has been for sale for a price above € 800 – it was announced yesterday. The quotation of the shares in the company in the Stock market in Seoul fell by 8% in just the first day and so sales are not implemented, analysts at Credit Suisse estimated that the bill could be around 15 billion euros.