The Galaxy Note 7 continues to be a source of headaches for Samsung. After having been forced last month to suspend sales in some markets in the wake of complaints about mobile phones that shut down alone and batteries that are blurred during the loading, the problems continue with the equipment replacement.
in A report transmitted by the tv station itself television WKYT, the north-american Michael Klering told how to got the scare of a lifetime when, around four in the morning of Thursday, woke up with the room full of smoke and the phone on fire.
Klering, Nichollasville, in Kentucky, one of the customers who Samsung sent a phone replacement, I had the unit for a little over a week. "The phone was allegedly a replacement, so we thought that it was safe. Was not connected to the mains, I wasn’t doing anything, there was lying, simply said that" Klering, adding that eventually go stop by the hospital to be vomiting a substance black. Would be diagnosed with acute bronchitis, according to said to the reporter from WKYT.
This is the second report in a few days of problems with mobile phones, Note 7 replacement. On Wednesday was the news that one of the devices caught fire in a plane from Southwest Airlines that was supposed to fly from Louisville, Kentucky to Baltimore, in Maryland. "A passenger reported that there was smoke coming out of an electronic device. All passengers and crew were evacuated successfully," he said to the BBC a spokesperson for the airline.
In a statement, Samsung announced that it was investigating the incident: "After analyzing the device, we will have more information to share," said the company. Last month the south Korean manufacturer had already ensured that it identified and resolved the related issues with the Galaxy Note 7.
The technology journalist of the BBC Dave Lee says that the company is facing a crisis of proportions global and note that this last situation raises "serious questions about its obligation to protect the public." In the case of Michael Klering, the company may have to prepare for a legal battle.
The american told WKYT that the Samsung also asked them to hand over the phone, which he refused, so the manufacturer agreed to pay the expenses of an X-ray machine. Klering said that he thought that Samsung was truly available to help you until you have received a text message from a responsible company that wasn’t addressed. "I can try empatá it, if we think that is better. Or so let’s let him continue to threaten us and we’ll see if it advances actually", reads the message circulated on the television report.
"It made me think that they are not to take the matter seriously and that you have to do something," said Klering, adding that you are looking for legal help. "These devices are in the pockets of the kids, the cars of the people, everywhere, ( … ) Samsung has to do something to get them out of the market", he complained.
Questioned by WKYT, Samsung responded that "all complaints are taken seriously". "We want to make sure the lord Klering that we are doing the possible to assist you. The safety of our customers remains our priority," said the company.
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