The Samsung Portugal has already defined the strategy that will adopt to compensate the customers of Galaxy Note 7, after suspending the sales, the plan of exchange and even production of the device after the combustion of these batteries of some terminals.
the likeness of the adopted in the United Kingdom, the brand of the south Korean gives customers the possibility of exchanging the Note 7 for other appliances, with a refund of the difference, or a full refund.
" The end customers that have equipment Note7 (initial or replacement) must, as soon as possible: turn Off your Note7 (and be careful of making previously a backup of your data) and return it to the store where you have purchased, and may, in the alternative: buy another Samsung product (namely, the Samsung Galaxy S7 or S7 Edge), and receive the return of the value of the difference (in the sequence of the resolution of the contract of purchase and sale of Note7)in accordance with the conditions applicable in the shop in question; to Receive the value of the purchase (in the sequence of the resolution of the contract of purchase and sale of Note7)," says the brand in a statement.
"our absolute priority is the safety of our customers – that is why we are asking all users of Note7 to fail to use your equipment, keep all of your data and disconnect us. To all of our customers with Note7, we deeply regret not having been able to achieve the standard the most high who have come to expect from Samsung," says Nuno Parreira, director of telecommunications at Samsung Uk.
"we Thank you for the patience during this process and we apologize for the inconvenience caused. We are focused on collaboration with the regulators, with the goal of giving you all the necessary steps to resolve the situation. For the moment, our attention is in the receiving of all equipment Note7 of the fastest and most efficient way possible, so that we can minimize any risk to consumers. In case of doubt, please contact us for the Blue Line of the Samsung and we will be glad to help all of our customers", he said.
The brand has a line with the Blue Line at the disposal of the clients: 808 20 72 67, from 9h to 20h during working days.
The number of affected customers in Portugal is not known. The terminal award has been exhausted however in the period of pre-sales.
the impact of The crisis with the Galaxy Note 7 could lead to losses of more than € 15 billion for the company.
No comments:
Post a Comment