Samsung is not pleasing to everyone with its international programme on the recall of the defective units of the Galaxy Note 7. On Thursday of this week, September 29, the TV channel chinese CCTV drove strong negative comments against the giant of South Korea. In an excerpt published on the official page of the tv station, the behavior of the company was judged as being discriminatory in the country.
Following the criticism, the process of replacing the powerful phone in the country won the title of "full of arrogance". CCTV compares the reactions between the Samsung of China and the United States of America. In the first place, she released a short note saying that most of the smartphones don’t need to be exchanged, while on U.S. soil the same had the job of making available a series of distinct options to consumers, even by posting a video apology to those involved.
"The discriminatory policy of Samsung caused dissatisfaction on the part of chinese customers," concludes the TV channel. In fact, Samsung stated that the greater part of the copies sold there was free of error related to the battery, whose temperature unstable caused fires on dozens of occasions. As the CCTV is one of the names the strongest in the category, this is a hard blow given to the mission of the company in China.
once the largest seller of smartphones in the country, the company’s asian today is no longer part of the top 5 of the brands that are most sought after in the region, surpassed by Huawei, OPPO, vivo and other. In this position, the owner of the TouchWiz started to invest more in local, trying to win more chinese to the Galaxy line. With the problem of Note 7, however, this seems to be more distant than she would like.
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Before the global launch of the Galaxy Note 7, Samsung released to 1,858 units in China to serve as a testing ground. These copies returned to the technical assistance at the request of the own manufacturer, but the program stopped there. There is a reason for the recall not to have gained strength there, in the words of the giant south Korean.
rather than being made by the company, the greater part of the batteries found in models of Galaxy Note 7 available in the chinese territory is made by third party, not presenting risks of explosion. Samsung finally released an official note apologizing for the insufficient information about the problem found on the phablet. Samsung released the Galaxy Note 7 in the United States and in South Korea, but no details on when the device will return to China market.
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