If you really wanted the new Samsung Galaxy Note 7, and even had ordered, do not be discouraged because there is still hope that it will buy your new smartphone. In Portugal the solution to the problem should arrive at most in three weeks because for now the sale of new ex-libris of the South Korean brand is suspended.
In the statement sent to operators that works around the world, Samsung, after conducting an investigation “rigorous” and detect “an anomaly in some batteries that integrate these equipment” decided to suspend the sale but ensures it will offer replacement equipment users , regardless of when you purchased the phone. Concerned that some equipment start burning when carrying battery.
In the same statement, Samsung, based on data that was on September 1, he said “were reported 35 cases globally and we are currently carrying out a full inspection to identify possible affected batteries. “
in Portugal MEO told TVI that, acting in accordance with the position taken publicly by Samsung Electronics,” suspended deliveries of Samsung Galaxy Note 7 that had been reserved for pre-order and proceeded proactively to contact their customers who had already received the smartphone, requesting their return. “
also the NOS ensures that” will of course comply with Samsung’s instructions and cooperate in the collection of equipment. “
None of the operators did, however, reveal how many devices were collected.
the same official source of MEO said in contact with customers – who had pre-booked or even already received the smartphone – made it possible to maintain “pre-order getting new equipment as soon as Samsung Electronics identifies the solution (which is expected to be absorbed in about 3 weeks) or, alternatively, the refund MEO value of the equipment. ”
The US, in turn, referred any comment to Samsung that had already left the alert for customers to hand over the equipment in stores that have acquired, or any Samsung Service Center.
“For more information on this process, customers should contact the Blue Line Samsung (808 20 72 67),” concludes the statement of the brand.
It was not possible until now to get the comment from Vodafone but admit that is to follow the same procedure of competitors and all globally.
This issue comes at a time where Samsung is gaining strength and has a new position globally, after the hole that Apple’s iPhone brought in competition. According to Gartner consultant, Samsung ended the second quarter of this year with almost 10 percentage points away from Apple in market share. Moreover, between April and June, Asian brands were the ones that increased sales of smartphones, also says the consultant.
The flaw in Samsung Galaxy Note 7 batteries is a chance for customers but, above all, for the south Korean brand launch eve of the brand apple iPhone7, scheduled for next week.
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