Samsung has announced this Friday that it will suspend the sale of its latest smartphone top of the range, Note 7, and exchange that have already been purchased, after you have admitted that the explosions reported in the last few days were caused by batteries that are defective.
The Note 7 was put on sale in ten countries from the 19th of August and had a release date set for 9 September in Portugal. The suspension of sales covers all countries and about 2.5 million units.
the official Source of the company in Portugal has confirmed that the launch has been postponed and stated that there are no cases of explosions registered in the country – the device has not yet been released in Portugal, but there could be complaints from consumers who purchased in other countries.
In a statement, the brand’s south Korean says that it conducted “a thorough investigation” and that it has detected “a problem with the battery”. “have Been reported 35 cases in the entire world, and we are now carrying out an inspection with our suppliers to identify the market potential of the batteries affected. However, and because the safety of our customers is an absolute priority, we put stop sales of the Galaxy Note 7″, reads the announcement of the company.
the way the text is written, it is not certain that if it is a total withdrawal from the market, since the brand suspends the sale and proposes to exchange the mobile phones which were purchased in the ten countries where are on sale – this exchange is “voluntary” and does not have the correct date to be completed; the statement says only that the process will be completed “in the next few weeks”, although a spokesperson for the brand has pointed out to two weeks.
“we Acknowledge the inconvenience this may have caused in the market, but this decision is intended to ensure that Samsung will continue to sell our customers products of the highest quality”, says the brand is south Korean.
shares of Samsung in the stock market in Seoul reached a 3.5% drop and closed Thursday with a decline of 2%, after having been reported a decrease in the sales of the Note 7.
This descent was not officially linked to any specific issue, but in the earlier days were shared on YouTube and on social networks multiple videos with Note 7 burned, allegedly due to explosions during or after the charging of the battery.
“I Came home after work, put it to load a little bit before going to class, and when I went to put him to the waist, caught fire,” said Ariel Gonzalez, a user that has shared on YouTube a video from your mobile phone burned – other videos and similar photos have been shared on the social network of the south-Korean KakaoStory.
The explosions caused by batteries that are defective and the news of the suspension of sales of the Note 7 arise only one week of the presentation of the new iPhone, the Apple.
“The timing could not be worse for Samsung. The brand was back in the right direction with their top of the range models, after the launch of Galaxy S7 in the beginning of the year,” he told the BBC the director of the north american company Gartner, Roberta Cozza.
The great rival of Samsung, Apple will launch its new iPhone on Wednesday of next week.
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