All make mistakes. There are errors that have deeper consequences than others.
All make mistakes. There are errors that have deeper consequences than others. But the best that we have to do is always to recognize, apologize and look for what happened as an opportunity to learn and improve. Was that Samsung made.
Batteries faulty manufactured by two different companies, so they worked out the technology for south Korean in the launch of the Galaxy Note 7 in the past year. Presented at the beginning of the Summer and praised afterwards by the press, this mobile phone was awaited by all those who like large displays, and that, from the beginning, gazing at the line Note. The Galaxy Note 7 had everything to be the end of the year perfect for the Samsung, after the launch of the models of Galaxy S7 in March. But when the first wave of units arrived at the house of the consumers at the end of August, began to appear reports by some users that their newly purchased equipment had begun to burn.
The Samsung acted immediately. Asked for the collection of the Note 7 sold and to the exchange of equipment affected by new. At the same time, suspended the marketing of the product. The case could have been solved here if the second wave of units, with batteries from a new manufacturer, hadn’t raised a new wave of the same problem. The production of the Note 7 was stopped and the consumers that they had a replacement unit were advised to turn it off. the "Overall, to date, 96% of the three million devices sold and activated were returned", said DJ Koh, president of the mobile division of Samsung, at a press conference, in the early hours of this Sunday, to announce the completion of the internal investigations that had been opened.
The executive director of technology for south Korean explained that the batteries for the first Note 7 came out of the factory with the negative electrode poorly positioned, causing the flexion of this part of the component during use, and in the latter case a short-circuit. Already the batteries for replacement drives Note 7 had a manufacturing problem, internal welds – Samsung is reported to have found, in the Notes 7 the collected batteries without an isolator to separate the electrodes and negative to the positive.
"I apologize to all the customers, operators, retailers, distributors and business partners", said DJ Koh. the "In the last few months, in conjunction with independent experts of this industry, we carried out a thorough investigation to identify the cause of the problems with the Samsung Galaxy Note 7." > > > > were Not revealed the names of the two companies responsible for the manufacture of the batteries are defective.
it Is very difficult to a case such as these come back to again and again, but Samsung is taking a series of requested in advance to ensure that there will not be any way replicas. According to a press note, the "Samsung has implemented a series of quality control processes and security, with a view to ensuring the safety of products, including additional protocols, such as security measures and multi-layers, and a process of verification of safety of the battery, consisting of eight criteria". The company adds that "formed an Advisory Group On Batteries (Battery Advisory Group) composed of external directors, academics and researchers experts".
The next major release from Samsung will be the Galaxy S8, a line which is usually presented annually at the Mobile World Congress in Barcelona. Recent rumors suggest that the top-of-the-art will be released later.
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