We’re not sure why, but it seems que China in particular seems to have been badly affected When It Comes To malfunctioning smartphones and the services When it comes to dealing with Them. For example Tim Cook, Apple’s CEO, has in the past apologised to Chinese Consumers is the way They Dealt with repair and warranty inquiries for Their iPhone, and now it looks like Samsung will be issuing Their Own apology as well. In a statement released on their website, the Samsung was quoted saying, “We welcome the scrutiny by the media. As a result of management problems, we have expresso inconveniences to Consumers, and we offer our sincere apologies. “
The phones in question are the Samsung Galaxy S3 and the Galaxy Note 2, both of Which have apparently been rather problematic for customers in China, with crash reports que Both devices up to 30 times a day! Crashing once or twice on a daily basis is already unacceptable so we can only imagine the frustration users are having these que When it crashes 30 times. In any case the South Korea tech giant has Announced que They will be offering affected customers either device for repair free of charge, and will refund Those who have already paid for repairs, and worst case scenario, will offer a full replacement for devices que are still having issues after multiple repairs.
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